Refund policy
30-Day Returns
We want you to love your ProClean products. If you're not satisfied, you can return most items within 30 days of delivery for a refund.
Eligibility
- Items must be unused, in their original condition and packaging.
- Proof of purchase (order number) is required.
- Gift cards and items marked final sale cannot be returned.
Damaged or defective items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
How to start a return
support@shopproclean.shop
with your order number and reason for return. We'll reply within 1-2 business days with return instructions. Please don't send items back without contacting us first.
Refunds
Once your return is received and inspected, we'll refund your original payment method. Please allow 5-10 business days for it to appear, depending on your bank. Original shipping charges are non-refundable unless the item was damaged or incorrect.
Return shipping costs are paid by the customer, unless the item arrived damaged, defective or incorrect.