When you'll get your money back
Once your return arrives and is checked, we refund your original payment method. Please allow 5–10 business days for it to show, depending on your bank.
What's refunded
- The price of the returned item(s)
- Original shipping charges are non-refundable, unless the item was damaged, defective or incorrect
Damaged, defective or wrong items
You'll get a replacement or a full refund, including shipping, at no cost to you. Email us within 7 days of delivery with your order number and a photo.
Cancellations
Need to cancel? Email us as soon as possible with your order number. Orders that haven't shipped yet can usually be cancelled and refunded in full; once an order has shipped, you can return it under our returns policy.
Questions? Email support@shopproclean.shop.